UEM (Unified Endpoint Management) Systems Administrator

Stratix Corporation is a leading managed mobility services (MMS) provider specializing in end-to-end mobile technology solutions and support. With over four decades of experience, we manage the entire lifecycle of mobile technology for large companies, healthcare providers, government agencies, and educational institutions. This includes everything from planning, deployment, and tech support to repair and recycling. Our passion is high-value services for our customers that drive their competitive differentiation.

Position Summary

We are looking for a responsible, self-motivated, team player to join our UEM Services team.  The UEM services team works with enterprise customers to architect, implement, monitor, and administer their EMM / UEM platforms.

The UEM Systems Administrator role is currently responsible for providing customer-facing system administration services for the following platforms and their associated cloud or on-premises components:

• Omnissa Workspace ONE
• Microsoft Intune
• SOTI MobiControl
• Samsung Knox Manage
• IBM MaaS360
• Verifone VHQ
• Ivanti Neurons for MDM

This role also provides administrative support for integrated enrollment platforms such as Android Zero-Touch, Samsung KME, and Apple Business Manager.

Excellent communication skills, both written and verbal are required for the successful candidate.  The UEM Systems Administrator will exercise these skills in preparing customer updates, developing technical documentation, participating in customer and internal team meetings, handling platform administration requests, handling troubleshooting tickets, and more. 

Additionally, this position includes on call rotation duties and may require work after hours and/or on weekends to meet customer deliverables.  Flexibility to work overtime and/or nontraditional hours may be required.  Telecommuting is supported in this role (Working from home).

Key Responsibilities

• Monitoring the UEM support queue in Service Now for new customer requests or incident reports.
• Providing timely customer interactions, issue resolutions, and escalations as required by UEM Services Service Level Agreements.
• Following internal and customer defined service processes including by not limited to:
  • Troubleshooting and Handling Incidents by Severity or Priority Level
  • Change Management
  • Knowledge Documentation
  • Request Handling and Classification
  • Monitoring Alert Response
  • Daily Console Checks
• Executing common UEM system administration processes, such as:
  • User & Device Administration
    • Group Assignment
    • Creating / Modifying users, devices, or groups
    • Profile Assignment
    • Application Assignment
    • Lost / Stolen Device Management
  • Platform Administration
    • Mobile Application Management (Internal & Public Applications)
    • Profile development and testing.
    • Post-Update / Upgrade testing
    • Certificate / Security Token Management
• Dedication to staying current on UEM platform technology and related technologies that complement our UEM services offerings. 
  • Able and willing to complete on-demand and instructor led training courses towards completing and passing either proctored or un-proctored certification examinations.
  • Participate in and complete company provided training and development curriculum.
• Participate in the UEM Services on-call rotation as scheduled.

Required Qualifications

• A Minimum of 2 years of experience troubleshooting mobile device endpoints managed by a UEM solution. 
  • A solid understanding of mobile endpoint platforms and operating systems is strongly preferred – iPhone (iOS), Android, Zebra/Rugged devices, Windows, MacOS.
• Proven track record in the ability to work on multiple assignments and see them through to completion with minimal supervision.
• Written and verbal skills that are effectively clear, concise, and professional.  Comfortable explaining technical concepts to teammates and customers of varied technical backgrounds.
• Strong team player, but still a self-starter.
• Understanding of core IT networking and server management concepts such as:
• TCP/IP
  • DNS
  • Firewalls
  • Load Balancing
  • Windows Server Administration
  • VPN
  • Linux Server Administration
  • Security Certificates
  • Active Directory / Entra ID
  • Wireless Networking
  • Email Client Configuration
• Associate’s degree or higher in Computer Science or Computer Information Systems is preferred, however candidates with relevant employment experience and acquired certifications will also be considered.