Fact Sheet: Mobility Help Desk

Don’t Be Sidelined By Downtime

Mobile technology is critical to the success of organizations, but with all the different device types, operating systems, and apps—plus dispersed end users—it isn’t easy to support people anytime and anywhere. They must be because downtime affects every aspect of an organization’s minute-to-minute operations—from your employees and customers to your bottom line.

Stratix Mobility Help Desk Keeps Workers on Track

Stratix’s best-in-class help desk quickly solves problems. We take the time to fully understand your mobile technology programs and workflows to build knowledge bases tailored to your environment. Then, we provide the exact experience your people need to resolve their issues quickly in the way they want to be helped—including voice, chat, AI chat, and email.

Challenge

• Supporting diverse OEM devices and operating systems
• Supporting the many applications organizations use in workflows
• Near-shore or offshore help desk support can lead to misunderstandings that are frustrating to end users
• High costs and slow resolution times when help desks rely solely on human technicians
• Keeping spare pool, device repair, and shipping costs in check when devices are needlessly returned for repairs that could have been handled remotely

Solution

• 24x7x365 mobile help desk support for all the major device types and operating systems 
• Stratix help desk provides expert support for more than a hundred applications, ensuring users can quickly resolve issues
• Our support services are 100% onshore. When nothing is outsourced, your end users are always speaking with a qualified and helpful Stratix mobility expert
• Stratix offers AI chat help desk solutions that quickly solve common end-user challenges for faster service and lower costs
• We reduce spare pool costs and operational disruption when our help desk team solves problems to cut “no fault found” returns

Stratix Services

Why Stratix

The Stratix Mobility Help Desk offers a flexible and scalable solution that delivers the business outcomes you desire for your end users. As North America’s premier enterprise mobility specialist, Stratix focuses exclusively on mobility services and has over three million devices deployed. Our help desk services are fine-tuned to optimize your organization’s operational, technological, and financial performance. Our certified expertise allows us to deliver an unparalleled mobile experience across your entire environment.