Oregon-based Financial Holding Company

Consolidated endpoint management technologies after acquisitions and increased user satisfaction.

Challenge

As a result of several acquisitions, this large financial institution was supporting three different endpoint management platforms. The IT staff was challenged to stay current with enterprise mobility management (EMM) software updates, and thus end-user satisfaction suffered considerably.

Solution

The financial institution engaged Stratix to support the current, multi-EMM environment. Leveraging the decade of experience the Stratix team has in supporting all the Gartner-recommended EMM platforms, the institution was able to address its immediate support needs and get assistance in selecting one platform for its go-forward plan.

Insight

Stratix was able to increase employee satisfaction by achieving a 93% first-call resolution support level. And, after helping the firm standardize on a single EMM platform, the financial company was able to reduce its hardware and software costs.