Networking and Telecommunications Multinational Equipment Company

Global deployment and EMM support for over 60,000 devices

Challenge

This networking manufacturer was in need of assistance in implementing, deploying, and ongoing support for its new enterprise mobility management (EMM) platform to more than 60,000 global users.

Solution

The company selected Stratix to help implement its EMM platform and the ongoing server administration services. The Stratix team also worked with the networking and telecommunication company on a proof-of-concept initiative, which quickly progressed into a full project plan. The plan encompassed a clear roadmap for migration, deployment, and support of its global users to a single platform, which resulted in increased efficiencies, lower costs, and higher user satisfaction.

Insights

Stratix provides end-user support to the company’s global workforce and has achieved a 93% first-call resolution level. Outsourcing support to Stratix has enabled the manufacturer’s internal IT staff to focus on more strategic initiatives while safely ensuring the mobile needs of its employees are well taken care of.