Leading North American Distributor of Metalworking and MRO Products and Services

Fueling productivity of a tech-adverse workforce through mobile app deployment and support

Challenge

Keeping mobile field workers connected and focused on their jobs is key to maximizing productivity. With an expanding set of mobile applications designed to improve workforce productivity and customer relationships, the industrial distributor and largest maintenance, repair, and operation (MRO) U.S. supplier needed expertise and capacity to support its changing needs.

Solution

By embracing Stratix’s complete mobility management services, the distribution company has been able to deploy new mobile applications successfully and support a tech-adverse workforce. This digital transformation is helping improve the company’s financial performance and deepen its customer relationships. Stratix’s deployment services expedite hardware replacements, and the 24/7 expert end-user and systems support has ensured a superior user experience. Stratix has also helped optimize carrier contracts and leveraged its Encompass platform to automate workflows and integrate information across the distributor’s security, identity, compliance, and financial systems.