Leading Casino-Hospitality Provider

Insight at the point of action leads to application success and superior user experience

Challenge

This leading casino entertainment provider understood the efficiencies gained by leveraging mobile applications. Unfortunately, their vision of breakthrough innovation fell short without a streamlined approach to application management. End-user experience was negatively impacted when multiple departments were required to manage the applications, leaving room for numerous failure points. With over 58 casinos and 38,000 hotel rooms, the provider purchased multiple “facilities and dispatching” applications to increase employee efficiency and customer satisfaction. However, none of the applications could talk to each other – limiting the full-scale visibility end users need to make mission-critical decisions.

Solution

The gaming and hospitality provider partnered with Stratix for complete application management of their mobility initiative. Replacing its decentralized support model, Stratix has both the skillset and bandwidth to provide 24/7 support – significantly reducing the opportunity for application failure. Prior to shipment, Stratix ensures all devices are properly configured, to include endpoint management, Wi-Fi, and application installation. And, when the device reaches the individual properties, end users can rest assured all necessary quality and assurance testing has taken place, and the device is ready for immediate use.

Insights

In addition to complete application management, Stratix is building an executive dashboard that will provide role-based visibility across all applications. Soon, end users will have the ability to access relevant data, including a single training and support library, which pulls from all the applications, resulting in more informed decisions. This insight at the point of action also helps to identify trends and issues requiring preemptive action and/or additional consideration.