Large North American Electric Utility Company

Safeguarding the grid for over 5 million customers and mobile workforce

Challenge

As one of the largest electric utility companies in North America, this organization is responsible for protecting the grid that services over 5 million customers. Many times, working to restore power outages takes its technicians to remote rural areas during treacherous weather conditions. The company needed a way to ensure it was in constant communication with its mobile workforce while they are in the field.

Solution

Since 2010, the energy giant has leveraged Stratix’s full suite of mobility management services to augment its internal support mechanisms. The company’s end-users and super administrators use the client portal to manage their accounts in real-time online. Stratix also provides 24/7 end-user support 365 days a year which includes support of devices, carriers, more than 10 mission-critical business applications, MDMs and mobile applications.

Insights

Working with Stratix, the company’s goals are to continue to deliver a retail, consumer type experience to its mobile employees, invest heavily in cyber security, and execute on strategic IoT projects such as its “Behind the Meter” initiative.