American Chain Restaurant
Case Study
Mobile enabled training and support for a staff over 20,000
Challenge
Delivering a great customer experience is the #1 priority at this popular restaurant. With a menu that has over 300 items and seasonal menu changes, staff training is critical to delivering a great dining experience. With concerns about overwhelming its staff, store leadership were on a mission to provide them with training in a user-friendly way.
Solution
The restaurant group engaged Stratix’s full suite of mobility management services in 2013. Stratix has helped the company develop its plan on how to leverage mobile devices in delivery of training content to its wait staff of more than 20,000. Stratix provides 24/7 end-user support every day of the year, device procurement, configuration, and deployment of DEP-enabled devices. The staff also has access to the self-service portal for troubleshooting and request submission. Stratix also provides billing expense management of Verizon-enabled devices and administrative services for the EMM.
Insights
The restaurant group feels the partnership it has forged with Stratix has helped them successfully expand its operations to more than 200 locations without any negative impact on its staff or guests. Stratix has become a trusted advisor to the company, and working together, the future plans are to enable BYOD devices for accessing training content as a way for the users to consume the content when and where they desire.
